NCW Libraries

As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a challenge to satisfy customers and also take care of other stakeholders. In the last few decades we have seen several quality models and frameworks. Organizations see another challenge in implementing those frameworks effectively. Three basic parameters of quality are products (technology), processes...

Change can be hard. It is often difficult to conceive performing tasks in a different order, in a different place, at a different time, or in a different manner altogether. And this is only for the individual. When we talk about organizational change the difficulty increases exponentially with each individual that is added to the equation. This book uses as its basis a fable — the story is not untrue, but it is not fact either. It is a story in...

The purpose of this book is to help you put already-existing performance criteria in a context of your organizational system and assist you in using the criteria to assess problems in your organization. More importantly, this book will help you in designing systemic solutions to the systemic problems you have identified with easy-to-use samples and questions that draw out key areas where the organization needs to improve. Most organizations are not...

The Right Phrase for the Right Situation-Every Time You've taken the GMAT, your transcript is in order, and you're ready to apply to business schools. Your personal statement and the interview are your major opportunity to distinguish yourself from the pack and demonstrate your full potential. Perfect Phrases for Business School Acceptance gives you the phrases, statements, and approaches that will help you write a compelling essay, succeed at the...

Measure and improve your company's performance This book is a practical and accessible guide to understanding and implementing benchmarking, providing you with the essential information and saving time. In 50 minutes you will be able to: • Understand the different types of benchmarking and choose the best one for your company • Catch up with the competition by comparing their processes to your own and identifying the best practices • Use...

Is your organization's level of innovation where you think it should be today? Now is the time to shape your future through innovation management. This book provides a wealth of information, tools, techniques, models, approaches, and methodologies that are all specifically designed for excellence in innovation, solution generation, and execution. Within these pages you will find innovation concepts, methods, and case studies that build upon the...

John C. Maxwell, el experto en liderazgo, conferenciante y autor internacionalmente reconocido, ha tomado este éxito de ventas de un millón de ejemplares y lo ha hecho aún mejor. Si nunca ha leído Las 21 leyes irrefutables del liderazgo, se ha perdido uno de los libros de liderazgo más vendidos de todos los tiempos. Si ha leído la versión original, le encantará esta nueva versión ampliada y actualizada. Esta edición revisada se mantiene...

This guide is intended to help everyone in a service organization participate in creating and sustaining a foundation of integrity, meet requirements and customer expectations, and support robust processes, to the advantage of everyone in the organization and to each of its customers. It provides a simplified explanation of the clauses of ISO 9001:2015, including: What's required Why to do it Implementation tips Questions to ask to assess conformity Also...

While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive....