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As customers or consumers, we expect quality products and quality services, getting value for our money. For producers or service providers, it is a challenge to satisfy customers and also take care of other stakeholders. In the last few decades we have seen several quality models and frameworks. Organizations see another challenge in implementing those frameworks effectively. Three basic parameters of quality are products (technology), processes...
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This informational guide will is an excellent read for those ready to jolt their team out of the everyday work routine, and get them shaken up and working together! With examples, testimonials, and explanations, your team can come together as one to make your workplace a trusting, and productive environment.
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John C. Maxwell, el experto en liderazgo, conferenciante y autor internacionalmente reconocido, ha tomado este éxito de ventas de un millón de ejemplares y lo ha hecho aún mejor.
Si nunca ha leído Las 21 leyes irrefutables del liderazgo, se ha perdido uno de los libros de liderazgo más vendidos de todos los tiempos. Si ha leído la versión original, le encantará esta nueva versión ampliada y actualizada.
Esta edición revisada se mantiene...
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This book provides a fundamental introduction to the concepts of lean enterprise and Six Sigma to executives, personnel new to quality, or organizations interested in introductory information on quality and process improvement. It is intended to be a helpful guide on implementing and optimizing an integrated Lean Six Sigma approach focused on realizing return value and bottom line impact. The principles of Lean and Six Sigma are introduced and discussed...
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Measure and improve your company's performance
This book is a practical and accessible guide to understanding and implementing benchmarking, providing you with the essential information and saving time.
In 50 minutes you will be able to:
• Understand the different types of benchmarking and choose the best one for your company
• Catch up with the competition by comparing their processes to your own and identifying the best practices
• Use...
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English
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A comprehensive guide for Quality Management Principles Quality Management Systems (QMS) is a globally recognized standard to manage systems, processes, and resources, effectively and efficiently. Incorporating the Seven Principles of Quality Management is essential to drive the leadership, culture, and achieve business excellence. This book draws bodies of knowledge of management methodologies, principles, business models, frameworks, and case studies...
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English
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Is your organization's level of innovation where you think it should be today?
Now is the time to shape your future through innovation management. This book provides a wealth of information, tools, techniques, models, approaches, and methodologies that are all specifically designed for excellence in innovation, solution generation, and execution.
Within these pages you will find innovation concepts, methods, and case studies that build upon the...
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Español
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Brian Tracy y Margarita Pasos combinan su experiencia para acortar tu camino al éxito y darte los principios que les han permitido a ambos ser conferencistas internacionales, tener negocios exitosos y superar toda clase de obstáculos en el camino.
Pasos de gigante es la guía que necesitas para actualizar tu mentalidad y tener la actitud que hace que cualquier persona se convierta, rápidamente, en un ganador. En este libro, Brian y Margarita ayudan...
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The true qualities of leadership
In many leadership books, the lessons have come from overseas studies and examples. From a New Zealand point of view it is easy to find concurring examples in our own industry. This has led to an interesting question. Where do we differ? The answer is simple—our culture.
Our culture is influenced by the large number of different races that make up our work force. New Zealand has an abundance of Polynesian employees...
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This best-seller prepares auditors to conduct internal audits against quality, environmental, safety, and other audit criteria. This handy pocket guide covers all the steps necessary to complete an internal audit, from assignment to follow-up. New and updated chapters reflect new techniques to address vague requirements, more illustrations and examples, ISO 19011 thinking, and verification of auditee follow-up actions. This condensed, easy-to-read...
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Most organizations' change efforts focus solely on eliminating waste in specific departments. While this "lean paradigm" is a good place to start, true enterprise transformation goes much further. Based on years of research and implementation, Beyond the Lean Revolution provides a road map for achieving the kind of future-oriented results that enhance value to stakeholders. Authors Deborah Nightingale and Jaykanth help readers achieve this by asking...
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Six Sigma Black Belts are expected to have the skills of a good experimenter, possessing both a deep understanding of statistics and a knowledge of the industry in which they work. This book is written for the Six Sigma Black Belt who needs an understanding of many statistical methods but does not use all of these methods every day. It is intended to be used as a quick reference, providing basic details and formulas.
The methods presented here are...
15) Extreme Teams: Why Pixar, Netflix, Airbnb, and Other Cutting-Edge Companies Succeed Where Most Fail
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Every manager desires to have great teams around them collaborating together and running with the mission. Unfortunately, most of these teams have been built around decades-old ideas and practices made popular by companies that either no longer exist or haven't been relevant in years. But a new generation of teams has learned to do things differently--things like hiring the right person instead of the best person; focusing on one priority while leaving...
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Best-selling author J.P. Russell focuses on the methods and techniques of conducting internal and external process audits. Learn how to evaluate process controls, use process flow, turtle, spider and tree diagrams, verify process conformity and effectiveness, and compose an audit report assessing compliance, controls, risk and process optimization. This guide is ideal for individuals who have a general understanding of auditing techniques and is written...
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While the Baldrige Criteria for Performance Excellence are one of the most widely known assessment frameworks in the world, interest in the Criteria has ebbed and flowed over the years. In part this may be due to the fact that applicants are often on their own when it comes to determining how to use the Criteria and award programs in an efficient and effective manner. This difficulty is somewhat by design, since the Criteria are non-prescriptive....
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The latest groundbreaking tome from Tim Ferriss, the #1 New York Times best-selling author of The 4-Hour Workweek.
From the author:
"For the last two years, I've interviewed more than 200 world-class performers for my podcast, The Tim Ferriss Show. The guests range from super celebs (Jamie Foxx, Arnold Schwarzenegger, etc.)...
From the author:
"For the last two years, I've interviewed more than 200 world-class performers for my podcast, The Tim Ferriss Show. The guests range from super celebs (Jamie Foxx, Arnold Schwarzenegger, etc.)...
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English
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If you've ever been on the receiving end of a performance review, you're well aware that the evaluation can be more negative than positive and leave you feeling unmotivated and dejected.
But be prepared to turn the tables in your favor! In The Ask Framework, executive coach Carole Stizza walks readers through how to gain positive, productive feedback from their supervisors, coworkers, and team members. With the right kind of responses, you can understand...
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Italian brands are known to create some of the most premium, sought-after products in the world. Learn to compete in the modern marketplace using the proven business principles that Italian brands have been employing for generations.
While it is no secret that Italians create superior products that both withstand the threat of ongoing competition and stand the test of time, the specific business principles that have led to such tried and tested successes...
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