NCW Libraries

Fortune 500 coach Peggy Klaus encounters individuals every day who excel at their jobs but aren't getting where they want to go. It's rarely a shortfall in technical expertise that limits their careers, but rather a shortcoming in their social, communication, and self-management behaviors. In The Hard Truth About Soft Skills Klaus delivers practical tools and techniques for mastering soft skills across the career spectrum. She shows how to: manage...

"In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to...

will help you to: Use the correct words at all times Conquer conflict Take on challenges and challengers Build bridges between people Address sticky situations Further your own career Book jacket.

Discusses strategies for communicating effectively with teachers, classmates, and family, in such situations as on the job and online.

In a world that forces us to react with breakneck speed, we often think that we have no alternative but to decide with urgency, even though without the necessary tools at hand. But this is not the only path. With decades of experience of businesses and public and private institutions, Nance has developed a method that has resulted in success for thousands of people around the world. Its basic premise is to opt for a pause (a day, an hour, even a few...

In this guide to social success, now revised for the modern era, communication expert Debra Fine reveals the techniques and strategies anyone can use to make small talk in any situation. Small talk is more than just chitchat; it's a valuable tool to help you climb the corporate ladder, widen your business and social circles, and boost your self-confidence. With practical advice and simple conversation "cheat sheets," this book offers easy-to-learn...

“In a time in which the ways we communicate and connect are constantly changing, and not always for the better, Sherry Turkle provides a much needed voice of caution and reason to help explain what the f*** is going on.” —Aziz Ansari, author of Modern Romance
Renowned media scholar Sherry Turkle investigates how a flight from conversation undermines our relationships, creativity,

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We all want our kids learn the social skills they need to thrive. Yet many of today’s kids are struggling to connect, often with no apparent reason why. In most cases, the explanation is simple: a child hasn’t fully mastered the nonverbal language of everyday social interaction, like how to take turns in a conversation, how to respect boundaries of personal space, or how to tell whether a friend is feeling happy or sad. And yet, children aren’t...

"The effort to destroy facts and make America ungovernable didn't come out of nowhere. It is the culmination of seventy years of strategic denialism. In On Disinformation, Lee McIntyre shows how the war on facts began, and how ordinary citizens can fight back against the scourge of disinformation that is now threatening the very fabric of our society. Drawing on his twenty years of experience as a scholar of science denial, McIntyre explains how autocrats...